Resilience and support for call‑takers answering to suicidal crises

Emergency call‑takers are on the frontline of suicidal crises, supporting people in their most vulnerable moments. While this work is critical and lifesaving, repeated exposure to high‑intensity calls places staff at risk of secondary traumatic stress, compassion fatigue, and long‑term emotional strain.

This webinar explores how emergency communication centres can strengthen staff wellbeing through trauma‑informed practices, training, and operational support. The focus is on practical and evidence‑based approaches that help call‑takers maintain psychological resilience while continuing to provide safe, effective support to callers in crisis.

Register here: https://members.eena.org/events/resilience-and-support-for-call-takers-answering-to-suicidal-crises