Built on Values - We Are Human with Jason Coleman

In a space crowded with chatbots pretending to be people, PMPro is taking a different path. In this session, Jason will discuss our human-first approach, building processes and products that honor the human on both ends of every membership. Jason will share how this value shapes everything from internal communication to member support.

You’ll also see how we’re approaching AI with intention. Instead of building a fake-friendly bot, we’re using AI behind the scenes to assist real humans.

Jason will also demo the support tools and product features – like payment reminders, CONPD emails, and our transparent cancellation flow – that reflect our belief in honest, human-centered experiences.

YouTube Event: https://youtube.com/live/j000YuJG1vo