In this webinar, the 112 Response Center of the Autonomous Province of Trento (Italy) will share its experience in managing multilingual emergency calls through the use of a third-party translation service. The presentation will explore the benefits of this approach—such as improved communication with foreign callers and increased inclusivity—as well as the operational and technical challenges encountered, including issues related to reliability, confidentiality, and quality monitoring.

Register here: https://us06web.zoom.us/webinar/register/WN_bgxapXVhTPeg6lJQpFMIiw#/registration